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AI Automation Academy • Missed Calls and Web Chat: Every Inquiry Gets a Reply

Scoped to Your Rules, and Honest About Limits

By Brandon Aday, M.B.A. • Duration: 15 min • Type: reading

Missed-call text-back and web chat work the same way in every firm. A call goes unanswered, a text goes out, and a reply lands with your team. What changes from one firm to the next is what those messages are allowed to say, and what the system is allowed to store.

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